Buyer

May 2003 – March 2025 Gilead Sciences, Inc. (Biopharmaceutical manufacturing company)

• Responsibilities included placing orders, expedites, manage our open order report, returns, and standing orders, price negotiations, quotes and inventory control. Supporting our Accounting Department, our warehouse and Quality Assurance Department.
• Placed and managed orders to ensure timely procurement of materials and supplies, maintaining continuity of operations.
• Expedited orders and actively tracked open order reports to ensure on-time delivery and efficient inventory management.
• Handled returns and managed standing orders, addressing discrepancies and coordinating with suppliers for timely resolutions.
• Negotiated pricing with over 200 suppliers and obtained competitive quotes to ensure cost- effective procurement.
• Monitored inventory levels, optimizing stock control to reduce excess inventory and maintain operational efficiency.
• Worked closely with the Accounting Department to reconcile purchase orders, vendor invoices, and payment processing.
• Collaborated with the Warehouse and Quality Assurance departments to ensure compliance with pharmaceutical standards and accurate material handling.
• Managed a few Bills of Materials (BOM), ensuring accurate tracking and updates of materials required for production processes.
• Tracked shipments, coordinating with logistics teams to ensure timely deliveries and resolve any shipping issues.
• Utilized SAP, Oracle, and JD Edwards systems to place orders, manage inventory, and track the procurement process efficiently.
• Provided effective business advice and operational support to end-users across departments to optimize workflow and procurement strategies.
• Maintained professional knowledge of pharmaceutical industry procedures and compliance requirements to ensure regulatory adherence in all operations.

Buyer

February 1988 - April 2003 / Marshall Industries (Electronics distributor)

• Negotiated pricing with suppliers, ensuring competitive rates and favorable terms for the company
• Managed supplier returns and stock rotations to optimize inventory and maintain product availability.
• Obtained and reviewed quotes from vendors to ensure cost-effective procurement of electronic components.
• Addressed and resolved warehouse discrepancies, working closely with the warehouse team to ensure accuracy in inventory.
• Oversaw inventory control, ensuring stock levels were maintained according to demand and minimizing excess inventory.
• Loaded part numbers into the company’s system, ensuring accuracy and efficiency in product tracking and order processing.
• Placed orders for materials, ensuring timely procurement and efficient supply chain management.

Experienced and results-driven warehouse associate and material handler with a proven track record of exceeding production goals. Seeking a challenging role to contribute expertise in order pulling, shipping and receiving, equipment operations, and teamwork while maintaining a perfect attendance record.

Skills

• Shipping and Receiving
• Forklift Operation
• Order Pulling
• Teamwork
• Time Management
• OSHA Equipment Operation
• Effective Communication
• Organizational Skills
• Quality Control

Work Experience

Byram Healthcare
Warehouse Associate & Material Handler (2016–2025)

• Led in order-pulling production, consistently exceeding company expectations.
• Managed customer inventory, ensuring accuracy and product inspection for damage.
• Maintained a perfect attendance record with 100% dedication.
• Fully certified in sit-down and reach forklifts and operated additional equipment.
• Supported team operations in shipping and receiving.

Tricor America Inc
Carrier Delivery Driver (2012–2015)

• Gained experience in the pickup and delivery of mail and packages.
• Maintained physical fitness through daily walking routes.
• Navigated routes with accuracy and managed timely deliveries.

Education

Anaheim High School
High School Diploma

Languages

• English: Fluent
• Spanish: Fluent

Seeking a position where I can utilize over 6 years' experience in a Customer Service / Office related position to contribute to the company's overall success.

SKILLS:

Data Entry / Accounts Receivable & Payables

• Provide excellent Customer Service and a positive attitude with customers/clients
• Perform daily accounting functions using QuickBooks Intuit
• Review and respond to emails in a timely manner
• Print Daily Reports as requested
• Verify purchase orders with Invoices for accuracy
• Verify Import & Domestic shipments are accurate using (N41) Apparel ERP Software
• Report to Account Manager on any issues related to data discrepancies

Classy Dyeing and Finishing (merge) DJ Laundry, Los Angeles, CA

10/17 - 04/21

Customer Service Representative

• Oversaw a department of 4 employees in the Novelty (Tie Dye) Special Garment Dye Processes
• Provided excellent customer service/relations in servicing clients with a positive attitude
• Followed on orders daily, performed extensive Data Entry and daily accounting functions

Office Manager

• Managed Front Office, performed HR task, oversaw hiring of employees
• Processed company payroll, which also required in checking and auditing employee timecards (AMG Attendance System)
• Handled company audits, from Labor law Compliance as well as company safety policies

WORK EXPERIENCE

Buyer                     May 2003 – March 2025                     Gilead Sciences, Inc.

Gilead Sciences, Inc. is a biopharmaceutical company that manufactures lifesaving drugs. Responsibilities included placing orders, expedites, manage our open order report, returns, standing orders, price negotiations, quotes and inventory control. Supporting our Accounting Department, our warehouse and Quality Assurance Department.

• Placed and managed orders to ensure timely procurement of materials and supplies, maintaining continuity of operations.
• Expedited orders and actively tracked open order reports to ensure on-time delivery and efficient inventory management.
• Handled returns and managed standing orders, addressing discrepancies and coordinating with suppliers for timely resolutions.
• Negotiated pricing with over 200 suppliers and obtained competitive quotes to ensure cost-effective procurement.
• Monitored inventory levels, optimizing stock control to reduce excess inventory and maintain operational efficiency.
• Worked closely with the Accounting Department to reconcile purchase orders, vendor invoices, and payment processing.
• Collaborated with the Warehouse and Quality Assurance departments to ensure compliance with pharmaceutical standards and accurate material handling.
• Managed a few Bills of Materials (BOM), ensuring accurate tracking and updates of materials required for production processes.
• Tracked shipments, coordinating with logistics teams to ensure timely deliveries and resolve any shipping issues.
• Utilized SAP, Oracle, and JD Edwards systems to place orders, manage inventory, and track the procurement process efficiently.
• Provided effective business advice and operational support to end-users across departments to optimize workflow and procurement strategies.
• Maintained professional knowledge of pharmaceutical industry procedures and compliance requirements to ensure regulatory adherence in all operations.

Buyer                     February 1988 - April 2003               Marshall Industries

Marshall Industries was an electronic distributor. They were the largest distributors of industrial electronic components, semiconductors and production supplies. They distributed over 250,000 different products manufactured by over 5,000 suppliers. Customers included a wide range of original equipment manufacturers, contract manufacturers and value-added resellers. My responsibilities included price negotiations, supplier returns, stock rotations, obtaining quotes, warehouse discrepancies, inventory control, processing new part numbers and placing orders. In 1999, Marshall Industries was acquired by Avnet.

• Negotiated pricing with suppliers, ensuring competitive rates and favorable terms for the company.
• Managed supplier returns and stock rotations to optimize inventory and maintain product availability.
• Obtained and reviewed quotes from vendors to ensure cost-effective procurement of electronic components.
• Addressed and resolved warehouse discrepancies, working closely with the warehouse team to ensure accuracy in inventory.
• Oversaw inventory control, ensuring stock levels were maintained according to demand and minimizing excess inventory.
• Loaded part numbers into the company’s system, ensuring accuracy and efficiency in product tracking and order processing.
• Placed orders for materials, ensuring timely procurement and efficient supply chain management.
• Contributed to the integration of Marshall Industries into Avnet in 1999, and later, the acquisition by Stanley Works Tool Company in 2002, ensuring smooth transitions and continued operational efficiency during mergers.

EDUCATION:

Sierra Vista High School - Baldwin Park, CA 

Graduated with 3.6 GPA in June, 1986

SKILLS & QUALIFICATIONS

Strong problem-solving skills

Self-confident, good communication skills

Member of Toastmasters

Highly motivated with strong work ethic

Well-developed team player abilities

Able to prioritize tasks, work independently and meet deadlines

Computer Skills:  Microsoft Windows, Word, Excel, PowerPoint, JD Edwards and Oracle ERP System

SPECIAL INTERESTS & ACTIVITIES

Community Service - Sowing Seeds For Life (food pantry) - Since 2012

Foreign Language: Hungarian

Self-motivated individual with expertise in electronics assembly, aiming to accomplish company goals efficiently with minimal supervision.

Experience

Manufacturing Company
May 2021 – Present
Rework PCB/Soldering

• Thru-hole soldering
• Assembly, wiring harness.
• Surface mount soldering
• Liquid, peelable soldering mask

IntelliPower
September 2014 – April 2020
Rework PCB/Soldering

• Surface mount PCB components
• Thru-hole soldering
• Rework modifications

Honeywell
May 2012 – September 2014
Assembly/Soldering

• Assembled hardware for electronic devices.
• Soldered surface mount and thru-hole components
• Uploaded firmware onto circuit assemblies
• Performed production rework.

Microsemi Electronics
December 2010 – April 2011
Electronic Technician

• Printed board rework and solderless terminals
• Thru-hole soldering and surface mounting solder

Extron Electronics
January 2008 – November 2009
Electronic Assembly/Production Packaging

• Performed various duties including packaging electronic units and accessories.

Education

Valley High School
2000 – 2004

California Premiere College

• Electro-Mechanical Assembly/Tester Technician Certificate

• Vendor Management • Negotiation • Inventory Reconciliation • Stock Management • Reporting

Accounts Payable/ Receivable • Microsoft Office • Great Plains Software • Wholesale Purchasing Procurement • Customer Service • Problem Resolution •  Data Analysis • Reporting

Professional Experience:

GUYOU CONSTRUCTION INC - Riverside, CA - Purchasing & Inventory Accountant, 11/ 2023 – 09/2024 

• Manage end-to-end procurement processes, including sourcing, negotiating, and purchasing

construction materials and supplies •  Develop and maintain strong relationships with local and international vendors to secure the best pricing and terms • Review purchase orders for accuracy and ensure timely approvals • Monitor supplier performance and address discrepancies promptly

• Collaborate with project managers and internal departments to forecast purchasing needs based on

 project timelines and inventory levels • Oversee daily inventory transactions, ensuring accurate data entry and reconciliation • Perform regular inventory audits and cycle counts to maintain data integrity

• Analyze inventory variances and resolve discrepancies between physical counts and accounting records
• Prepare monthly inventory reports, including valuation, turnover rates, and adjustments
• Support month-end and year-end closing activities related to inventory and cost of goods sold (COGS)
• Assist in budget preparation, cost analysis, and financial forecasting for inventory-related expenses
• Provide detailed reports on purchasing trends, cost-saving opportunities, and inventory performance

NEW SOLUTIONS WHEELCHAIR AND SCOOTER PARTS Senior Purchasing Executive – 08/2007 – 03/2023

• Managed vendor relationships locally and overseas, negotiating pricing, delivery terms, and maintaining

a supplier directory

• Coordinated $2M in annual purchasing across 2,000 different items, identifying trends to optimize

procurement strategies

• Enhanced department efficiency by training new staff and proactively addressing market changes and

potential issues

• Developed in-depth reports for informed decision-making and inventory planning
• Improved supply chain processes through vendor assessment and performance tracking

Inventory Specialist

• Utilized Microsoft Great Plains to manage inventory, shipping, and receiving records
• Led periodic cycle counts with warehouse teams to ensure inventory accuracy and system alignment
• Resolved discrepancies and coordinated stock transfers between four different locations
• Prevented shortages through proactive stock monitoring and forecasting

Accounts Payable/Receivable Clerk

• Processed payments, managed vendor accounts, and ensured timely billing using Great Plains and

Chase Payment Tech. Maintained accurate financial records, reducing late fees and fostering positive vendor relationships. Reconciled accounts, tracked transactions & resolved payment issues efficiently

Customer Service REP

• Delivered exceptional service, resolving customer inquiries and issues promptly

EDUCATION:  HIGH SCHOOL DIPLOMA -  Rubidoux Adult High School, CA

Skills

• Human Resources Support: Compliance/Employment Law, W/C, Benefits Admin., Employee Relations
• Human Resources Audits, DOT Compliance, Claims Documentation
• Payroll Administration, Preparation and Timesheet Calculation
• Prevailing Wage Processing for over 1500 associates
• HRIS Systems: Time and Attendance
• Management of confidential documentation and highly discreet
• Strengths on enhancing employee morale and retention

Work History

Robertsons Ready Mix- Corona, CA (supplier of ready-mix concrete/construction materials)09/17 to 02/25

HUMAN RESOURCES /PAYROLL PROCESSOR

• Maintained safety records and accident reports for human resources.
• Assisted company recruiters and human resources department in staffing, recruiting and retention of employees.
• Managed financial, operational and human resources to optimize business performance.
• Assisted human resources team with effectively administering payroll and benefits for more than 2000 employees.
• Documented human resources records and maintained confidentiality of sensitive personal
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Reviewed human resources paperwork for accuracy and completeness.
• Delivered human resources financial support by certifying and processing payroll, completing
• deposits, performing pay adjustments and promptly distributing checks.
• Prepared, reviewed and performed input human resources documents and data.
• Processed timecards and payroll data for team employees.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Paid attention to detail while completing assignments.

ORDER TAKER:

• Entered orders into computer system quickly and in proper sequence. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Processed invoices and payments for dispatched orders to provide proof of transaction. Tracked delivery progress to identify possible delays and provide real-time updates to customers. Answered phone calls and responded to customer emails.

COMPANY EVENTS COORDINATOR :

• Managed event logistics and operations. Coordinated schedules and timelines for events. Brainstormed and implemented creative event concepts and themes. Trained and supervised event staff to complete tasks on time.  Created detailed timelines and budgets for events to meet all deadlines.  Developed creative themes for events and created related activities to engage attendees.

Education:

High School Diploma, May 2013 -  Arlington Regional, Riverside                                            

• Reporting: SQL Server Reporting Services (SSRS); SSRS Reporting Server Scheduled Job and Active/Inactive Report Queries; SSRS Server Subscription Administration; Quick identification of all affected reports upon new database schema modifications; Power BI; IBI WebFocus; Crystal Reports/VB Code Extensions for Dynamic Formatting; Microsoft Access Reporting; Microsoft Excel pivot tables and charts
• Database: SQL Server; SQL Performance Tuning/Optimization, Data Modeling; Stored Procedures, Views, Indexes, Functions, Custom Types, Synonyms, Linked Servers, T-SQL, Backups, Restores, SQL Server Security; Microsoft Access
• ETL: Alteryx 3; SSIS
• Utilities: Visual Studio Enterprise; Team Foundation Server (TFS) Source Control; Git; Visual Source Safe; Team Explorer; Microsoft Sharepoint; Windows Services; Jira; XRM Toolbox; Code Compare
• Enterprise/Division Applications: Salesforce; Microsoft Dynamics; NetSuite; MSP
• Languages: MS Excel VBA, Microsoft Access VBA, C#.Net 0, VB.Net 2003, VB Script, XML, LINQ, Dynamics 365 API; Excel formulas

PROFESSIONAL EXPERIENCE

REPORTING/DATA ANALYST Public Health Plan (2024 Contract)

• SSRS Report Development: Developed, enhanced, performance-tuned complex SSRS reports for Sales and Operational stakeholders in UAT and Production environments.
• SQL Development: Created, enhanced and modified stored procedures, tables and views for reports and data loading report-staging processes.
• Performance Tuning: Identified performance bottlenecks in reports and take necessary actions to optimize and improve report execution times.
• Designed, developed, tested, and implemented reports/dashboards and extraction, transformation, and loading (ETL) to fulfill business requirements as needed.
• Served as a subject matter expert across the organization and assists users with reporting (including ad-hoc reporting) and analysis activities and tools.
• Supported user training, testing, documentation, and the roll-out of reports and end-user reporting
• Maintained effective working relationships with the DW team, other Information Services teams, and the other business departments within Client's Health.
• Maintained knowledge of business processes and application design and utilized cross-functional business relationships and their use of information.

REPORTING/DATA ANALYST Medical Device Company (2023 – 2024)

• Report Development: Designed, developed, and enhanced complex SSRS reports that cater to the specific reporting needs of various business units and stakeholders in UAT and Production environments.
• Data Integration: Integrated data from multiple sources, including NetSuite, and databases to create comprehensive and unified reporting solutions.
• Data Modeling: Designed and optimized data models to support efficient reporting and analytics, ensuring data accuracy and integrity.
• Performance Tuning: Identified performance bottlenecks in reports and take necessary actions to optimize and improve report execution times.
• Data Visualization: Utilized data visualization best practices to present data in a clear, visually appealing, and user-friendly
• Report Automation: Developed automated report generation processes to ensure timely delivery and reduce manual
• Data Analysis: Collaborated with business stakeholders to understand reporting requirements and translate them into actionable reports that provide valuable insights.

• Quality Assurance: Conducted rigorous testing, validated against source systems, and established UAT testing process to ensure accuracy of all reports.
• Security and Access Control: Implemented appropriate security measures to control access to sensitive data in reports and ensure compliance with data privacy regulations.
• Documentation: Created comprehensive technical documentation for developed reports, data models, and
• Version Control: Utilized Team Foundation Server and Git to allow for version rollbacks, JIRA ticket tracking, documentation, and disaster recovery needs.
• Troubleshooting and Support: Provided support and troubleshooting assistance for report-related issues to end-users and internal teams.

REPORTING/DATA ANALYST Mortgage Company (2018- 2023)

• Developed SQL Server tables, stored procedures, functions and views for ad-hoc, Excel, Power BI, SSRS reports and ETL
• Formalized reporting team’s development cycle, procedures, best practices, coding standards and report
• Deployed reports to QA, Staging and Production environments, and scheduled reports for automatic subscription
• Administered SSRS reporting environment security and resolved end user report access
• Imported data from external data sources, including MSP, into reporting database to meet specific reporting
• Developed Power BI reports using Dataverse Dynamics 365 and SQL Server data
• Created and reviewed data processing error logs and resolved all data
• Created dynamically driven, email recipient subscription reports based on report
• Created high performance status dashboard which summarized key operational reports for business units to gain quick oversight of potential issues on a daily basis, using preprocessed Alteryx job output and supporting database
• Automated manual Excel/SQL Server data processing tasks by creating Alteryx ETL jobs scheduled to run daily, monthly or
• Created automated SSRS Windows File Share objects for Globalscape sftp transfers for reports holding sensitive data for external report recipients.
• Created and maintained a catalogue of about 150 SQL Server SSRS
• Performance Tuning on SQL stored procedures which resolved timeout issues and long running reports through the use of indexes, CTE’s, temp tables, Alteryx jobs, and strategically arranged stored procedure code.

REPORTING/DATA ANALYST Mortgage Company (2015 to 2018)

• Developed SQL Server stored procedures, functions and views for ad-hoc, Excel pivot charts and SSRS reports deployed to a Microsoft Sharepoint intranet site for upper management staff over Operations, Marketing, and Sales.
• A few of the projects included creating reports to help forecast, track expenses and leads from Salesforce for Marketing, provide an overview of the Sales pipeline, track employee performance and track varying input exceptions for Operations, evaluate performance and other metrics involving the Customer Service Agents.
• Created and maintained a catalogue of about 200 SQL Server SSRS reports to meet user requirements while managing expectations and timelines.
• Analyzed stored procedures and views to increase performance for slow performing queries and reports. Increased the performance of 2 problematic stored procedures running over 3 minutes to run and complete in under 25 seconds using advanced stored procedure writing techniques.
• Installed and configured TFS 2012 source control, Visual Studio 2012 and Team Explorer for the Reporting Team with Proof of Concept presentation; wrote setup procedures, conducted trainings, and conducted meetings with management regarding the resulting proposed development process.
• Formalized a systematic process adopted by the report development team to cut down on report deployment exceptions by 250%.

DEVELOPER ANALYST Industrial Company (2013 to 2014)

• Developed electronic document Windows Service using C#.net along with SQL Server stored procedures and LINQ to convert legacy reports into PDF's for faxing or emailing to customers based on customer settings stored in the database using XML to transmit schema to the fax and email web services.
• Maintained and modified code for a legacy quoting application
• Accomplished department and organization mission by completing related results as needed

DATABASE PROGRAMMER/ANALYST Industrial Company (2011 to 2013)

• Wrote and modified SQL Server stored procedures, functions, user defined functions and user defined types for a windows service interface between a Great Plains/Microsoft Dynamics SQL Server database and a 3rd party service logistics application, using XML
• Created scheduled a catalogue of about 100 SSRS reports which used a table of active users which were kept up to date in the Great Plains system as a distribution list
• Modified and maintained a C# Windows Service application which worked in conjunction with the SQL Server objects mentioned above
• Introduced Team Foundation Server to allow this company to check in source code using source control and to help standardize their development practice

CLIENT/DATABASE PROGRAMMER Healthcare Consultancy (2001 to 2011)

• Gathered requirements, created specifications, designed, programmed, debugged, troubleshot and supported a variety of projects in Microsoft Access, C#.Net, VB, SQL Server 2008, 2005, 2000, 0, utilizing stored procedures using T-SQL, indexes, queries/views, and writing complex data-driven, self-formatting Crystal Reports extended with Visual Basic all in a Service Oriented Architecture and in a Scrum Agile Software Development environment
• Installed, patched, upgraded, backed up, restored, performance-tuned SQL Server databases
• Wrote code to generate PDF report packets utilizing SOAP to a web service from the Windows application
• The projects included Health Benefits Administration for Medical, Dental, Vision, Life, Chiro, COBRA; internal phone directory, and Asset Tracking applications

EDUCATION

·         California State University, Long Beach

B.S. Electrical Engineering with Control Systems Emphasis

·         California State University, Fullerton

VB.Net Advanced Extension Courses

CERTIFICATIONS

• IBI WebFocus Reporting Certification
• Alteryx ETL Designer Core Certification

Entertainment Company                                                                                                      Aug 2024 - Present

Software Engineer                                                                                                                                                                       Tech Stack: Java, Spring boot, Angular, NodeJS, MySQL, AWS, Kafka etc

• Transformed a static website into an e-commerce platform enabling direct online ordering using Angular, Spring Boot, and MySQL; leveraged Kafka for downstream services upon confirmed bookings reducing processing time from days to 1 or 2 seconds

Global Financial Services Company                                                            Jul 2018 – Aug 2022 (4 years)

Software Engineer | Full stack development                                                                                                                  

Tech Stack: Java, Spring boot, ReactJS, Angular, NodeJS, MySQL, AWS, Kafka, Kubernetes etc.

• Gained over 4 years of experience in: writing clean and scalable code; developing front-end and back-end features for large-scale applications following CI/CD; working with business partners to gather project requirements, conducting peer code reviews.
• Managed SQL and NoSQL databases, performing CRUD operations and implementing transaction-level operations using PL/SQL to maintain data consistency and efficiency handling over 100,000 daily transactions. Designed SQL queries to extract and analyze large data, enhancing data processing and system integrations
• Designed complex SQL queries, stored procedures, and optimized database transactions using indexing techniques to enhance query performance, ensure efficient data processing, and streamline system integrations
• Implemented a Python Parser to extract trade information from employees’ quarterly report PDFs for checking employee compliance, thereby streamlining a manual process and saved the organization 2 million dollars
• Implemented Lazy Loading on a business facing admin home page reducing the page load time from 8 seconds to less than 1, by rendering essential subject area level data and confining the reminder of the data to on-demand
• Migrated legacy web applications into Microsoft Power Apps and Microsoft Model-Driven Apps and also created Insightful visualizations using Power BI

IT Consulting Company                                                                               May 2017 - Jul 2017 (2 months)

Software Engineer Intern | web apps development and mobile apps development                                                

• Developed a production-ready web and mobile applications (both iOS and Android) akin to JIRA in just 8 weeks. The majority of my efforts were devoted to creating a responsive and inclusive user interfaces

Skills

Programming Languages: Java, C, C++, C#, Python, SQL, PHP, PL/SQL, JavaScript, TypeScript, HTML, CSS Technologies/framework: Spring, Spring Boot, Angular, React, React Native, NodeJS, Django, Flask, RESTful APIs, Kafka, ArcGIS, Junit, SOAP

Cloud & DevOps: Amazon Web Services (AWS), Jenkins, Kubernetes, uDeploy, GIT, JIRA

Databases: MySQL, PostgreSQL, MongoDB, Redis

Education

University of California, Riverside                                                                                           Riverside, CA

Master of Science in Computer Science; CGPA - 3.9/4.0                                                                                 Sept. 2022 – Mar 2024 Course Work: AI, Data Analysis and Mining, Distributed Systems, Deep Learning, Databases, Information Retrieval etc.

National Institute of Technology, Tiruchirappalli                                                                                                                                                                   India

BTech. in Instrumentation and Control Engineering                                                                                      Aug. 2014 – May 2018

Projects

Data Analysis of Housing Prices in USA                                                                                                    Jan 2023 - Mar 2023

• Conducted data analysis on US housing prices using regression models to identify trends. For visualizations I did choropleth maps showing regional price variations, scatter plots illustrating correlations between variables, and time series graphs depicting price fluctuations over years.

Privacy Preserving Machine Learning (PPML) - CRYPTGPU                                                    Sept 2023 - Mar 2024

• Worked on a novel project aimed at speeding up machine learning training on encrypted data by shifting all the operations to GPU. This has accelerated training by 8 times and will help in scalability of privacy-preserving ML models, thereby making ML solutions more secure

Education & Certifications

California State University, Fullerton, GPA 3.71        Bachelor of Science in Computer Science, Dec 2024

AWS Certified Cloud Practitioner                                                                                                     Jun 2024

CompTIA Security+                                                                                                                            Jan 2025

Work Experience

 Industrial Company                                                                                                                 2019  –  Present

• Systems Analyst (Lead),   Jul 2024 - Present
  • Lead and mentor a junior systems analyst in developing software, including an office emergency notification and check-in system using Microsoft Power Platform.
  • Designed a Power Platform application that integrates access card scan data to track office entry, providing real-time evacuation instructions and safety check-ins.
  • Developed an internal dashboard to display check-in statuses, ensuring streamlined emergency
• Systems Analyst  Jul 2022 – July 2024
  • Configured workstations and assisted in set up of networking equipment
  • Created Excel tool that ingests, validates, and processes FedEx invoice data for payment
  • Partnered with IT department during ISO 27001 and SOC 2 Type II audits, to gather evidence of physical security compliance
  • Implemented python scripting to automate the collection and formatting of audit documentation
  • Created browser automation tool that accesses cloud storage API in order to automate the process of updating reference information available to those who make shipments with FedEx
  • Assisted in the creation and maintenance of portion of internal company website that displays department information
• Facilities Coordinator Jun 2019 – Jul 2022
  • Efficiently managed the creation, deletion, and modification of physical access permissions for employees at company locations across the United States using the SolarWinds Service Desk ticketing system.
  • Spearheaded various renovation projects, such as the addition of scanners for physical security at offices on the east and west coast

 
Technical Skills

Developer Tools: Linux, BASH, PowerShell, Shell Scripting, Git, Docker, VS Code, AWS, VirtualBox

CORE SKILLS & COMPETENCIES

• Excellent problem-solving skills for identifying and resolving bottlenecks while troubleshooting network issues to improve efficiency.
• Exceptional written and verbal communication skills and trustworthy team contributor.
• Technical knowledge and skills in installing, administrating, troubleshooting, and repairing network and computer systems.
• Strong time management and multitasking skills in overseeing multiple network components and tasks simultaneously without compromising output quality.
• Outstanding critical thinking skills in developing solutions for complex IT problems to increase functionality.
• Possesses analytical skills to evaluate network components, survey modern trends and technologies, and design strategies to meet the organization's demands.

WORK EXPERIENCE

IT SUPPORT ANALYST | December 2023 - Present (Full time employee, 40+ weekly)

Healthcare Company

• Provide level 3 application and hardware support for varying applications including Epic EMR.
• Assist with clinic project relocation. Tasks include assisting with hardware relocation (PC, Printers and network).
• Resolve assigned tickets for wide varying issues via Service Now ticketing system.

IT SPECIALIST | JUNE 2023 - November 2023 (Full time employee, 40+ weekly)

Healthcare Company

• Perform administration of Arista network firewall, Barracuda email filter, Active Directory, and Office 365.
• Reduced system breakdown and customer complaints through resolving computer-related issues for Windows 10.
• Execute installation and troubleshooting of Windows images and routine inspection and maintenance of printers.
• Function as an administrator in providing assistance to customers for EMR systems eCW, Teletask, and Dentrix.
• Examine the network components and software regularly and upgrade to improve operations.

IT SPECIALIST | OCTOBER 2014 - MAY 2023 (Full time employee, 40+ weekly)

Industrial Company

• Installed and replaced Cisco networking hardware, steered switches, routers/VoIP systems, and setup of Network racks, Cat 5e cabling, and patch panel termination.
• Assumed administrative duties for Active Directory, DHCP and DNS.
• Experienced installing network racks, punching down patch panel and 110/66 block termination. Supported Nortel PBX Phone systems. Highly experienced with Fluke network equipment. Performed printer repairs and maintenance when necessary.
• Daily usage of iSupport & ServiceNow ticketing systems. Software support for Citrix, Symantec (SEP) and SAP ERP.
• Assisted customers with various IT functions, including installation of Windows 10, Apple iPhone/iPad mobile device support, network administration, software upgrade, and iSupport ticketing system, amongst others.
• Operated Microsoft Windows Server 2008, 2012, Windows 7, and 10 and support for Microsoft Office 2013 suite and Google Workspace applications.
• Streamlined user's domain migration and troubleshoot post-migration issues while adhering to the Air Liquide acquisition of Airgas.
• Spearheaded various projects including integrating company-acquired businesses. Served as a valued team member through the network migration to the Airgas domain, solving technical problems, and coaching new users.

IT SPECIALIST | SEPTEMBER 2013 - OCTOBER 2014 (Full time employee, 40+ weekly)

Apparel Manufacturer

• Piloted all software and hardware-related issues and directed the migration of MS XP to Windows 7.
• Created instructional materials for users, provided daily support for Mitel IP telecommunications systems, and assisted users in resolving problems.
• Provided administrative technical support for SAP ERP system, conducted network administrative duties, and regular inspections to maintain optimal printer performance.
• Improved website function by adding administrative users and modifying existing users and assisted in adopting LISA Warehouse Management System.

DESIGN DIGITIZER/MACHINE TECHNICIAN | JANUARY 2007 - SEPTEMBER 2013 (Full time employee, 40+ weekly)

Apparel Manufacturer

• Fostered customer satisfaction by promptly processing orders and through designing and editing of embroidery logos.
• Managed multiple embroidery projects to ensure timely delivery, sewed and edited numerous digitized designs.
• Recorded all embroidery designs, stocked embroidery threads, fabrics, and other materials utilized in executing projects.
• Served as primary point of contact for resolving functionality issues affecting industrial embroidery machinery.

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY/NETWORKING/TELECOMMUNICATIONS

University of Phoenix | August 2012 | GPA: 3.8 

CompTIA Security+ Certified Technician

Obtained – April 2023, Expires - 4th October 2026

CompTIA Network+ Certified Technician

Obtained – March 2019, Expires - 4th October 2026

CompTIA A+ Certified Technician 

Obtained – December 2019, Expires - 4th October 2026

CompTIA Secure Infrastructure Specialist - CSIS  Obtained – April 2023, Expires - 4th October 2026

CompTIA IT Operations Specialist - CIOS

Obtained – December 2019, Expires - 4th October 2026

TECHNICAL SKILLS

• Operations – Nortel/Mitel VoIP & PBX Phone Systems, Inventory Tracking and Intermec Handheld computers.
• Hardware Troubleshooting – HP Printers, Xerox Printers, Ricoh, Zebra and Intermec Thermal printers.
• Administration – Office 365, MS Exchange, MS Active Directory, and MS Server 2003R2-2012R2, 2019.
• Operating Systems – MS 95-Windows 10, Mac OS X, UNIX, and Linux Ubuntu.

Technologically savvy, dependable customer service representative with highly proficient communication, typing, and writing skills. Over 3 years of experience as a customer service worker. Passionate about learning new skills and willing to adapt to new tasks and job duties.

Core Competencies

• Excellent Communication Skills
• Reliable and Dependable
• Driven to Learn New Skills and Abilities

Technical Skills

• SAP Proficient
• CRM Software Expertise (e.g., Salesforce)
• Microsoft Office Suite (Word, Excel, Outlook)
• Data Analysis
• Excellent Typing Skills

Professional Experience

Customer Service Representative

xxxxxxxx Tire Corporation | Costa Mesa, CA | February 2024 – Present

• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Researched, analyzed, and resolved discrepancies related to transactions processed in SAP.

Business Customer Service Specialist

Denefits | Irvine, CA | October 2021 – February 2024

• Provided customer service and problem resolution to improve business relationships and build long-term rapport.
• Trained businesses on creating contracts and informed them about perks and features via Zoom.
• Assisted with integrating payment plan options into businesses with insightful, informational recommendations and tips.
• Conducted comprehensive research and data analysis to support strategic planning and decision-making.

Customer Service / Protection Service Patrol

Patrol Masters | Anaheim, CA | June 2020 – October 2021

• Engaged customers with proactive strategies to understand needs and develop successful solutions.
• Offered friendly greetings and assistance to residents, guests, and vendors.
• Monitored activity for suspicious behavior or unauthorized personnel and reported findings.
• Entered daily reports into the database and updated the system with new information.

Member Service Representative

LA Care | Santa Ana, CA | July 2019 – May 2020

• Followed HIPAA policies to verify details about clients and manage medical information securely.
• Attended to general medical and psychological needs of members.
• Researched urgent care providers, doctors, specialists, and hospitals for members.
• Documented conversations with members to track requests, problems, and solutions.

Customer Service Representative / Data Entry Clerk

Patrol Masters | Santa Ana, CA | June 2017 – July 2019

• De-escalated problematic customer concerns while maintaining a calm demeanor.
• Questioned customers thoroughly about their reasons for calling to resolve conflicts and ensure satisfaction.
• Entered routings into databases, updated information daily, and verified accuracy and consistency.

EDUCATION

Associate in Arts (A.A.) in Communications (Expected May 2025)
National University | La Jolla, CA